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Posted on: March 18, 2020

COVID-19 Updates


PARKDurham Update – March 26, 2020

Mayor Steve Schewel has issued a Stay-at-Home Order for all city residents to further reduce the spread of COVID-19.  PARKDurham has modified its operations to comply with the Stay-At-Home Order, promote social distancing, and ensure the safety of the public and our employees.  All changes are effective beginning at 6 p.m. on  Thursday, March 26, and will be in place until further notice. 

1.  The PARKDurham Customer Service Center is closed until further notice. Residents will still be able to conduct business over the phone at 919-560-4157 or online (links below). Beginning Friday, March 27, phones will be open from 9 a.m. until 12 p.m. from Monday through Friday to answer questions. Customers can still make credit card payments for parking citations using the following online platforms: 

a. Parking citation payments can be made at 

b. Parking appeals can be submitted at 

2. Monthly Parking Permit Customers  

a. During this period, customers may make payments by check or money order by mailing payments to  PO Box 1370, Durham, NC 27701. Please make the check payable to the "City of Durham."  

 3. Off-Street Parking Garages and Lots 

a. Parking garage and surface parking lot operations have been suspended. The gates to all facilities will be open until further notice. 

 4. On-Street Metered Parking Spaces 

a. In response to Governor Cooper’s executive order that closed all restaurants and bars in North Carolina except for takeout and delivery orders, we have converted many on-street metered parking spaces in downtown Durham to Curbside Delivery Zones. These spaces will return to on-street metered spaces once Governor Cooper’s executive order is lifted. We strongly encourage customers to only park for the actual time needed to pick up restaurant orders.  

b. An image of the Curbside Delivery Zone signage can be found  here.  

5. On-Street Parking Enforcement 

a. Parking enforcement ambassadors have suspended issuing parking citations for nonpayment at pay stations and overtime parking.  

b. Parking enforcement will be limited to on-call requests to issue parking citations in the downtown area for illegal parking in loading zones, sidewalks, fire lanes, bus lanes, ADA parking spaces, crosswalks, etc. 

6. Facilities Maintenance 

a. Facilities maintenance and custodial efforts in City-owned parking garages have been suspended until further notice.   

Thank you for your patience and understanding during this difficult time. Please continue to visit or follow us on Twitter @movesafedurham for operational updates.

For future COVID-19 updates on City operations, programs, and services, visit the City’s website and follow the City’s Facebook, Twitter, Instagram, and YouTube pages. 

 For updates on  COVID-19 in Durham and to learn more about how to help reduce the potential spread of this virus, residents are encouraged to visit the Durham County Department of Public Health website or follow their social media pages. 

View Stay-at-Home order FAQs 

View Stay-at-Home order declaration in English (PDF) 

View Stay-at-Home order declaration in Spanish (PDF)

Signed Stay-at-Home Order (PDF) 

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