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Posted on: April 19, 2021

Limited In Person Services


Park Durham Update

Park Durham Customer Service Center Hours of Operation

Our Park Durham Customer Service Center, located at 105 W. Morgan St., Suite 104, is open to the public for in-person services. Our Center will operate on a limited schedule at first, and will only be open to the public every Tuesday, Wednesday, and Thursday from 9 a.m. to 3 p.m.  

If possible, please continue to pay monthly parking permits or citations using the following methods: 

Safety Protocols for Doing Business at our Customer Service 

As we begin the process of gradually and carefully reopening early next month, when interacting with our staff or visiting any City facility, please remember to follow the required safety measures outlined below.

Center Enhanced Cleaning Protocols 
With the limited reopening of our Customer Service Center, additional steps are being taken to protect you and our employees from the spread of COVID-19.

  • Enhanced cleaning protocols with additional attention to all shared spaces and publicly-accessible areas. Routine cleaning and sanitizing will occur on an ongoing basis throughout the day using CDC-approved COVID-19 cleaning products with extra focus on high-touch areas such as doorknobs, water fountains, handrails, dispensers, and faucets in all restrooms. 
  • Plexiglas shield in our customer service areas and staff work areas to provide an extra safety barrier during customer service interactions. 
  • Hand sanitizer and disinfectant wipes will also be available. 

Required Safety Measures 
Alongside our enhanced cleaning and safety measures mentioned above, our customers and our employees are required to wear a face covering upon entering our Center and to remain six feet apart. 

  • If our customers do not have a face covering, a disposable one will be provided and must be worn to enter and at all times while inside the Center. 
  • Completion of a short wellness screening, provided in English and Spanish, will also be required before entering our Center.

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