Show All Answers

1. How do I appeal a citation?

Appeals can be submitted either online, by mail, or in-person. 

2. Where can I pay my parking citation?

For you convenience, citation payments can be made through four different payment options:

Note: Due to the ongoing pandemic, ParkDurham Customer Service Center is open by appointment only on Tuesdays, Wednesdays and Thursdays from 9am until 3pm. To make an appointment, please contact the Customer Service Center at (919) 560-4157 or via email at ParkDurham@durhamnc.gov

IN-PERSON	MAIL	PHONE	ONLINE
ParkDurham	ParkDurham	(919) 560- 4157
105 W Morgan St. Suite 104	PO BOX 1370		Click Here
Durham, NC 27701	Durham, NC 27702

3. I am a resident of Durham. Do I need a permit to park my vehicle on-street?

The City of Durham’s residential parking permits, otherwise known as a Controlled Parking Residential Area (CPRA) permit, is a program designed to give residents a better chance of finding on-street parking spaces in their neighborhoods. This program governs parking restrictions in six residential communities. 

To find out if you live on an existing CPRA-zoned street, please click here.

For more information, including directions on how to apply and visitor parking, visit our CPRA page. 

To apply online, please click here.

4. Are there time limits for parking in a space?

You can park for as long as the posted time limits allow. For example, if you park in a two-hour zone, you may park in that space for up to two hours. This ensures on-street parking remains accessible at all times. Should you need more time than the posted time limit, you will have to move your vehicle to another parking space or be subject to a fine*

*Parking time limits do not apply to disabled drivers. However, disabled drivers are expected to pay for the time in which that space is used.

5. I work in downtown Durham. What are my parking options?

Monthly parking is available at five decks and several lots located in the downtown area for Durham residents and regular commuters. 

For more information -- including location, pricing, and permit-type options -- please visit our Parking Facilities page.

To inquire about availability, please contact the ParkDurham Customer Service Center. 

6. What is the rate for event parking?

City event parking charges a flat rate of $5. Please remember that cash is the only form of payment accepted at the facility entrance at this time.

7. Can I pay for parking with my phone?

Absolutely! The City’s mobile payment technology is provided by Passport Parking. To use this service, simply sign-up via their website at Passport Parking App website and follow the instructions.  

8. Someone is parked in my reserved space. What do I do?

Please contact ParkDurham at 919-560-4157. An enforcement officer will be dispatched to issue a ticket to the vehicle in question. 

9. Is my monthly permit able to be used during special events?

It depends upon the time of the event. If the special event is staffed outside of your access hours, you will be required to pay the special event rate.

10. There is a "full" sign posted outside the garage in which I normally park. Does that mean I cannot park?

"Full" signs are visibly placed to help ensure that monthly parkers are able to park in the garages once the transient threshold is reached. These signs are removed once the threshold drops. 

Though we do our best to ensure that parking is always available, we cannot guarantee spaces for customers with unreserved parking permits. Unreserved spaces are available on a first come, first service available space basis. 

11. I am driving a new vehicle. Do I need to update my records?

Yes, if you are driving a new vehicle, please update your records with ParkDurham to ensure citation avoidance. To update your records, fill out this form, and return the form via email, standard mail, or in-person.  

12. When is my bill due?

For a full breakdown of the Monthly Permit Billing Schedule, please click here.